HELP CENTER
We’ve answered all frequently asked questions (FAQS) we’ve been getting over the years to help you get answers when you need them without any delay, if you have a question that hasn’t been answered in the list please contact our livechat support.
We strive to process and dispatch your orders as quickly as possible. If we need more information from you before we can process your order, this may delay your estimated delivery date. Once approved, we aim to send orders out for delivery on the same day or process and ship them the next working day.
To speak to one of our pharmacists about your order, email us at info@opioidspharmacy.com or use the live chat feature in the bottom right-hand corner of your screen.
Please note that our pharmacists are available Monday to Friday 9.15am - 6.30pm and will aim to respond to you within 1 working day. If you contact us outside of these hours, or on bank holidays, you will need to wait until we are back in the clinic to respond.
Yes. Your personal details and order history are completely confidential and will never be shared with a third party.
No. All you need to do is complete a quick online medical consultation. This will be reviewed by one of our prescribers, and if treatment is suitable for you, they will prescribe the treatment free of charge. For some treatments, however, you will need to have been diagnosed with the relevant medical condition by a GP or pharmacist prior to ordering from us.
Yes we currently deliver to:
United Kingdom
United States
Australia
Canada
All medications are sent through a courier service such as Royal Mail and delivered directly to you. The packaging is plain, without branding or labels.
We offer two main delivery options. The first is to send the medication through Royal Mail. This will be delivered from the next working day when placed before our order cut off time. The second option is a same day delivery service using a courier, which is only available within London.
In some cases, your item can be automatically upgraded depending on its size or weight.
Please click here to view all our delivery options and for more information.
Yes, you can track the order using a tracking number provided in the dispatch email. It can take a few hours from the receipt of the dispatch email for the tracking number to become active.
At the moment we accept Visa/Master cards, Cashapp, Paypal, Bitcoin and Bank transfers
Yes. We stock a variety of prescription and non-prescription treatments for ED that are highly effective at treating the condition in most men. The majority of our ED treatments come in branded and generic forms, the latter of which includes Sildenafil (Viagra), Tadalafil (Cialis), and Vardenafil (Levitra).
Yes. We stock Nurofen Plus which is a painkiller containing ibuprofen and codeine. We also stock of a range of other pain relief treatments, which you can view here.
How Can We Help?
If you require general information concerning one of our products, including availability, please contact our customer services team: